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Senior Key Account Manager B2B Italy

  • Contract Type: Full-Time
  • Location: Paris, France (75017)

About

Launched in 2013 and following 8 years of strong growth, French Home Improvement tech company ManoMano seems unstoppable!

Thanks to the success of our fundraising (300 million euros so far), we now have more than 530 Manas & Manos located across our 3 offices: Paris, Bordeaux and Barcelona.

Our business platforms are represented in 6 countries: France, Belgium, Italy, Spain, UK and Germany. They carry over 4 million products and work with more than 3,000 sellers highly selected.

Proud to be part of the Next 40 since 2019 (Top 40 French startups), we have the objective to reinvent the Home Improvement experience by providing customers a one stop shop solution for easy access to online tips, products and innovative services.

More than anything, joining ManoMano presents a fantastic personal experience, where global projects and core values are underpinned by individual skills.

Our camaraderie, efficiency and employee-focused mindset (particularly important to us!) have led ManoMano to become renowned for the optimal working conditions it provides.

Have a look at our Blog : https://medium.com/manomano-tech

Job Description

Launched in 2013, ManoMano is the European leader specialised in DIY, home improvement and gardening online.  ManoMano brings together the largest offer of DIY & gardening online products. With more than 3600 seller partners and 10 million products, ManoMano brings together the largest offer across 6 countries : France, Belgium, Spain, Italy, Germany, United Kingdom.

We currently are 650 Manas & Manos, including a quarter of international talents and 24 nationalities, working in our 4 offices (Paris x2, Bordeaux and Barcelona). People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingeniosity and care.

Joining us is a tremendous human and business adventure ! We offer an ideal and (hyper)dynamic environment to put your skills on innovative and concrete projects on a European scale.

Have a look at our Blog : https://medium.com/manomano-tech

ManoMano is looking for an outstanding B2B Senior Key Account Manager to continue our growth story and help us drive our business to the next level.

As a B2B Senior Account Manager, you will develop our B2B catalog and act as a business advisor towards our high B2B sellers. Supported by a dedicated B2B category management team, you will use their insights to get the best offer for our Pro customers. Dealing on a daily basis with sellers, you will build and drive exceptional relationships and help them rocket their digital business. 

Missions

  • Manage your portfolio and make it grow fast
  • Advise and continuously negotiate on selection, pricing competitiveness and stock management
  • Make sure the sellers respect demanding operational SLA to maximise customer satisfaction
  • Follow closely the performances indicators to optimise the sales
  • Identify and provide advice on how to improve any business input that drive growth and improve end customer experience
  • Co-build the promotion agenda with marketing & category management teams
  • Be the voice of B2B sellers at company level
  • Build long term relationships with sellers across your portfolio

  • Act as an advisor to improve your portfolio performance
  • Engage sellers and frequently share valuable insights to them
  • Proactively build joint business plans
  • Continuously negotiate better partnership terms for ManoMano
  • Act as a point of escalation for seller issues, questions, or concerns
  • Profile requirements

  • 4+ years of experience working in sales, account management, buying, consulting or marketing/merchandising
  • Strong understanding of the e-commerce and the retail industry
  • Ability to communicate clearly and effectively with senior business leaders
  • Data driven with strong analytical skills
  • Advanced knowledge of Excel. SQL is a strong plus
  • Autonomous and adaptable, able to work in a constantly changing environment
  • Fluent in Italian and English both written and spoken
  • Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75017)