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Senior Account Manager France - ManoFulfillment

  • Contract Type: Full-Time
  • Location: Paris, France (75017)

About

Launched in 2013 and following 8 years of strong growth, French Home Improvement tech company ManoMano seems unstoppable!

Thanks to the success of our fundraising (300 million euros so far), we now have more than 530 Manas & Manos located across our 3 offices: Paris, Bordeaux and Barcelona.

Our business platforms are represented in 6 countries: France, Belgium, Italy, Spain, UK and Germany. They carry over 4 million products and work with more than 3,000 sellers highly selected.

Proud to be part of the Next 40 since 2019 (Top 40 French startups), we have the objective to reinvent the Home Improvement experience by providing customers a one stop shop solution for easy access to online tips, products and innovative services.

More than anything, joining ManoMano presents a fantastic personal experience, where global projects and core values are underpinned by individual skills.

Our camaraderie, efficiency and employee-focused mindset (particularly important to us!) have led ManoMano to become renowned for the optimal working conditions it provides.

Have a look at our Blog : https://medium.com/manomano-tech

Job Description

As part of its vision to offer the best experience in the DIY e-commerce space for both customers and sellers, ManoMano has launched Mano Fulfillment, a warehousing and fulfillment service already implanted in France, Spain and Italy. 

Our objective is to grow 20 times our fulfillment volume in the next 3 years, opening it in all our markets to help our sellers access our European markets in one click.

As a Fulfillment Account Manager, you will manage the business relationship with some of our partners and will be responsible for driving the sales done through our Fulfillment solution.

Manage your portfolio and make it grow fast with our logistics solution:

  • Negotiate with sellers to increase their assortment on ManoFulfillment as well as to strictly follow our stock recommendation ;
  • Follow closely the performance indicators to optimize the sales
  • Prepare and deliver Weekly and Monthly business reviews regarding progress and state of health for your key accounts
  • Train and coach sellers on how to use the different tools offered by ManoFulfillment, to make them fully autonomous on the solution
  • Proactively build joint business plans
  • Act as a point of escalation for seller issues, questions, or concerns
  • Build long term ManoFulfillment solution, being the voice of ManoFulfillment Sellers:

  • Analyze business performances and conduct in-depth analysis to identify growth opportunities on the fulfillment solution
  • Continuously seek for sales, operational and process improvement identifying and managing projects to improve customer and selling partner experience
  • Develop a thorough understanding of the competitive environment including knowledge of competitive product offerings
  • Preferred experience:

  • Top Engineering or Business School with at least 3 years experience, ideally in the e-commerce industry
  • Excellence in Excel with very strong analytical skills required, SQL is a plus 
  • Excellent project management, ability to work with legal, product, and other internal business owners to reach mutually beneficial agreements
  • Strong business judgment and negotiation skillsAutonomous, business driven, strong rigour
  • Curious and passionate about innovation in Ecommerce/Marketplace
  • Fluency in English and French, other European languages is a plus (German, Spanish, Italian).
  • What ManaMano offers you:

  • A start-up environment made in France in hyper growth
  • Autonomy with a wide field of action
  • An immersion in the data-driven e-commerce
  • Agile & international environment with bright and friendly colleagues
  • Telework possible one day/week
  • The international dimension (France, Italy, Spain, United Kingdom, Germany)
  • A pleasant setting in Paris in more than 3,000 m² (a gym, a terrace, a music room)
  • Our DIY workshop, free access!
  • Restaurant card, mutual, transportation, 7 weeks vacation/year
  • Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75017)