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Marketing

[Alternance] CRM Project Manager

  • Contract Type: Other (Between 6 and 9 months)
  • Location: Paris, France (75017)

About

Créé en 2013 et après 7 ans de forte croissance, ManoMano semble inarrêtable !

Grâce au succès des levées de fonds (311 millions d'euros à ce jour), ils sont aujourd'hui plus de 570 Manas & Manos répartis dans leurs 4 bureaux : Paris (x2), Bordeaux et Barcelone.

Leurs plateformes commerciales opèrent dans 6 pays : France, Belgique, Italie, Espagne, Royaume-Uni et Allemagne. Elles proposent plus de 5 millions de produits et collaborent avec plus de 3 500 marchands sélectionnés avec soin.

Fiers de faire partie du Next 40 depuis 2019 (Top 40 des startups françaises), ils ont pour objectif de réinventer l'expérience du bricolage, du jardin et de la maison en offrant aux clients une solution de guichet unique pour un accès facile aux conseils, produits et services innovants en ligne.

Rejoindre ManoMano c'est aussi et surtout une formidable expérience personnelle où les projets mondiaux et les valeurs fondamentales sont soutenus par les compétences individuelles.

Leur camaraderie, leur efficacité et leur état d'esprit centré sur les employés (particulièrement importants pour eux!) ont conduit ManoMano à être reconnue pour les conditions de travail optimales qu'elle offre.

*Leur Blog : *https://medium.com/manomano-tech

Job Description

In the CRM team, and directly reporting to the CRM Project Manager, you will be immersed in a pole that is key to ManoMano's growth: you will have different interactions with others team (customer service, product, brand, sourcing, IT…)

Your main objectives are to contribute to the management of the relationship between ManoMano and each customer through several channels (Email, SMS, Web push notifications).

You work in collaboration with different teams which permit you to explore our data in order to adapt our communication for each customer.

As you understand you will use data to drive your marketing actions. The customer is at the center of our strategy for the next few years.

Your main missions are : 

Contribute to build and manage Newsletters on all countries : 

Build Newsletter : Define the schedule, thematic and content in collaboration with different team (sourcing, communication, brand)

Contribute to optimize newsletter performances through A/B test strategy

Help to define the target audience in collaboration with the data team and the tool Tinyclues

Marketing Automation : 

Contribute to implement automatic customer journeys to nurture our different customer and prospect segment through several communication channels.

Retention : 

“Send the right product, at the right person, at the right time” : Contribute to enrich and qualify our database to improve our customer knowledge

Base on the customer knowledge, help to encourage the repeat visit and purchase thanks to content adapted to each customer (personalization)

Keep in mind, that your work will have a significant impact on the CRM vision and performances.

We believe that this is one of the keys for the business growth.

Profile requirements :

  • We are looking for a profile with both a creative and an analytical mind.
  • You’re curious and autonomous and work in a changing and stimulating environment it's not a problem for you
  • You are fluent in english
  • You are good skilled communicator 
  • You are organized and rigorous
  • You are ingenious and enjoy testing and experimenting new ideas to find the best solution.
  • You have good analytical skills
  • If possible, you have SQL and HTML/CSS knowledge
  • It will be a plus if you have a first similar experience in digital marketing. 
  • Additional Information

    • Contract Type: Other (Between 6 and 9 months)
    • Start Date: 15 November 2020
    • Location: Paris, France (75017)
    • Education Level: Master's Degree
    • Experience: < 6 months