Apprenticeship B2B CRM & Marketing Assistant (M/W)

  • Type de contrat : Alternance
  • Lieu : Paris, France (75017)

À propos

Launched in 2013 and following 7 years of strong growth, French Home Improvement tech company ManoMano seems unstoppable!

Thanks to the success of our fundraising (300 million euros so far), we now have more than 530 Manas & Manos located across our 3 offices: Paris, Bordeaux and Barcelona.

Our business platforms are represented in 6 countries: France, Belgium, Italy, Spain, UK and Germany. They carry over 4 million products and work with more than 3,000 sellers highly selected.

Proud to be part of the Next 40 since 2019 (Top 40 French startups), we have the objective to reinvent the Home Improvement experience by providing customers a one stop shop solution for easy access to online tips, products and innovative services.

More than anything, joining ManoMano presents a fantastic personal experience, where global projects and core values are underpinned by individual skills.
Our camaraderie, efficiency and employee-focused mindset (particularly important to us!) have led ManoMano to become renowned for the optimal working conditions it provides.

Have a look at our Blog :

Descriptif du poste

Already leader in DIY online market, ManoMano aims at being the main supplier online for Pros. ManoManoPro was launched in March 2019 to offer a dedicated experience to these clients.

We are now looking for a B2B CRM & Marketing Assistant, within the B2B Marketing team.
Your goal? To build Pro client’s loyalty and manage CRM campaigns of ManoManoPro in the French Market (mail, SMS, push notifs, triggers). You will be reporting to​ the Loyalty Marketing Manager B2B.

Your missions:

  • Participate to develop the B2B marketing strategy throughout Pro customer life cycle : activation, retention and loyalty
  • Participate to multi-channel initiatives implementation “Reaching the right person with the right message at the right time" (website, email, SMS, triggers, mobile application push...) in line with business targets
  • Design and drive the production of weekly commercial operations on multi-channels, in conjunction with the sourcing and communication departments
  • Improve the customer knowledge and the customer segmentation for heavy and power users
  • Take part of the lead generation strategy with Sales team (CRM)
  • Monitor and follow key performance indicators on retention and loyalty

Profil recherché

  • Master 1 or 2 from a Great Business School / Engineering School / other (or equivalent university education)
  • Experience on a similar job is a plus
  • Creative / Innovative
  • Good digital culture
  • English bilingual
  • 100% customer oriented (or prefer customer centric)
  • Data Driven
  • Autonomous, rigorous, and adaptable (able to work in a constantly changing environment)
  • Curious, open-minded and willing to learn
  • Audacious and ingenious in your work
  • Team spirit and excellent interpersonal skill

Informations complémentaires

  • Type de contrat : Alternance
  • Date de début : 07 décembre 2020
  • Lieu : Paris, France (75017)