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B2B

Operations Project Manager B2B (M/W)

  • Contract Type: Full-Time
  • Location: Paris, France (75017)

About

ManoMano is a French company which was launched by Philippe de Chanville and Christian Raisson in 2013, and has since expanded to serve customers across 6 countries (France, Belgium, Italy, Spain, UK and Germany). Just six years after launching our business and after successfully raising 235 million euros in 2019/2020, our staff numbers have tripled, and there are now 450 'Manos and Manas' working here. Care to join us?
We have made it our mission to radically reshape DIYing by offering our customers easy access to online tips, tricks, products and services. We currently carry over 4 million products on our website, and work hand in hand with some 2,200 sellers.

In 2016 we received the IMC Gold Award for e-commerce, as well as EGB's Innovation prize, and were also invited to join Google's VIP Scale-Up programme (top 10 French start-ups). We were recently dubbed a "French Unicorn in the making" by Forbes, and as such we are looking for bold, talented individuals to help take our company to new heights!
Joining us is above all a personal experience, one in which a global project and core values are underpinned by individual skills. Our camaraderie, efficiency and employee-focused mindset (which is particularly important to us!) have led to our company becoming renowned for the optimal working conditions we provide: in fact, we are among the top 5 French companies with the best work-life balance!

Job Description

Context

Already positioned as Europe’s leader in online Home Improvement, ManoMano continues to grow its business by developing the ManoMano Pro platform, dedicated to Home Improvement professionals. Europe’s €200B B2B Home Improvement market has a tremendous potential to be disrupted by a digital revolution. ManoMano launched the Pro platform in March 2019 with success, and we are now looking for an Operations Project Manager.
His/her mission? Make sure our professional clients get the best experience they possibly can, and save a tremendous amount of time doing so! You will be reporting to the Lead Business & Operations B2B and working at first on the French market, and soon on all other European B2B markets.

Missions

1- Customer knowledge, benchmarks & analytics
At ManoMano and in the B2B team, we are all about customers and data! You will be in charge of digging into all possible sources to identify all the needs of Pro customers, and deeply understand them. You will rely on all possible sources of information, both quantitative (NPS, CSAT, customer service contacts, all operations kpis) and qualitative (customer interviews, NPS comments, competition benchmarks, etc.) and be the voice of the Pro customer!

2- Design
You will build disruptive and smart solutions to change the rules on B2B customer experience, and bring ManoManoPro to the next level! Your topics will be diverse, from delivery and returns experience, product information, invoicing, payment methods, among many other topics.

3- Project management and monitoring
We like our rollouts fast: as a transversal manager, you are fully responsible for the delivery of your projects. You will cooperate with many different teams to do so: Finance, Customer support, Sourcing, Product/Tech, etc. You are responsible for the monitoring of your KPIs as well.

Preferred Experience

  • Bac +5 graduated from a Business School / Engineering School / other (or equivalent university education)
  • 3-5 years of experience on customer experience / project management / logistics or quality
  • Creative / Innovative
  • You are very rigorous in your work
  • Good digital culture
  • English bilingual
  • 100% customer centric
  • Data driven
  • Autonomous and adaptable (able to work in a constantly changing environment)
  • Team spirit and excellent interpersonal skills

Recruitment Process

1- Talent Recruiter
2- Lead Business & Operations B2B and other member of the B2B team
3- Head of B2B and ManoMano value ambassador

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75017)
  • Education Level: Master's Degree
  • Experience: > 4 years
  • Occasional remote authorized