Customer Service

Partner Manager (H/F)

  • Type de contrat : CDI
  • Lieu : Paris, France (75017)

À propos

ManoMano is a French startup created in 2013, developed in 6 countries (France, Belgium, Italy, Spain, UK and Germany). After six years of existence on the market, and a new fundraising of 110 million euros in 2019, we have tripled our workforce and increased from 2 to more than 350 employees.
We are revolutionizing the Do It Yourself experience by offering our customers; ideas, advice, products and services in one click!
Today, we offer more than 4 million products on our website and we work with nearly 2200 merchants.

In 2016, we received the IMC Gold Award in the E-Commerce Website category, as well as the EBG Digital Innovation Award and the Google Scale-Up VIP Program (top 10 French Start-Up).Our ambitions and our explosive growth are only the reflection of the enthusiasm and energy of the whole group to take part of the ManoMano’ Success Story!Our mission is to grow bigger and revolutionize the world of digital DIY.
You will be joining a human adventure, where the qualities and expertise of each person are carrying a common project and values.

Sharing, goodwill and efficiency, are allowing optimal working conditions, which makes us one of the Top 5 companies offering the best balance between work and private life in France.

Descriptif du poste

ManoMano is seeking an experienced Partner Manager to join the Vendor Management Team. You will be in charge of the success of deploying new outsourced activities in a context of hypergrowth.
Within the Vendor Management team, and directly reporting to the Lead Vendor Manager you participate in leading Request For Proposal, implementation of new providers between the different teams involved and follow the performance.

Your missions:

  • Identify and implement innovative solutions to offer the best customer experience in the market by running call for tender process
  • Follow-up and management of outsourcing contracts
  • Develop and manage the "relationship" with vendors by leading governance, ensuring mutual communication between each organization and acting as mediator/facilitator between the various internal and external stakeholders
  • Manage the "administrative and financial" relationship with vendors, by validating the technical and financial dashboards as well as the respect of contractualized service commitments, negotiate any penalties, etc.

Profil recherché

  • Bac +5 graduated from a Great Business School / Engineering School / other (or equivalent university education)
  • Minimum 3 years of experience on a similar position
  • Strength in negotiations, cost/price analysis and purchasing procedures is also essential
  • Experience with running Call for tenders, Vendor Business and Technical Reviews as well as being able to decide to take a vendor out if the performance doesn’t meet our expectations
  • Very strong sense of involvement, and ability to carry out projects effectively in a constantly changing environment
  • Excellent communication skills, both written and verbal are required
  • Creative / Innovative
  • Good digital culture
  • English bilingual
  • 100% customer oriented
  • Data Driven
  • Autonomous and adaptable (able to work in a constantly changing environment)
  • Team spirit and excellent interpersonal skills
  • You are not scared by numbers and technology
  • You are attracted by the start up universe: you are proactive, adaptable and reactive
  • People know you for your analytical and synthetic mind
  • You are very rigorous in your work
  • New technologies / e-commerce is no longer a secret for you

What ManoMano offers you

  • A start-up environment made in France in hyper growth
  • Autonomy with a wide field of action
  • An immersion in the data-driven e-commerce
  • Agile & international environment with bright and friendly colleagues
  • Telework possible one day / week
  • Friday Labs to learn about diverse and exciting subjects
  • The international dimension (France, Italy, Spain, United Kingdom, Germany)
  • An atmosphere (average age 29)
  • Historical games of football and ping-pong, video games
  • Restaurant card, mutual, transportation
  • Attractive salary
  • Balance life pro / personal life

Informations complémentaires

  • Type de contrat : CDI
  • Date de début : 02 décembre 2019
  • Lieu : Paris, France (75017)
  • Niveau d'études : Bac +4
  • Expérience : > 3 ans
  • Télétravail ponctuel autorisé