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Customer Service

Pre Sales Program Manager

  • Contract Type: Full-Time
  • Location: Paris, France (75017)

About

Launched in 2013 and following 8 years of strong growth, French Home Improvement tech company ManoMano seems unstoppable!

Thanks to the success of our fundraising (300 million euros so far), we now have more than 530 Manas & Manos located across our 3 offices: Paris, Bordeaux and Barcelona.

Our business platforms are represented in 6 countries: France, Belgium, Italy, Spain, UK and Germany. They carry over 4 million products and work with more than 3,000 sellers highly selected.

Proud to be part of the Next 40 since 2019 (Top 40 French startups), we have the objective to reinvent the Home Improvement experience by providing customers a one stop shop solution for easy access to online tips, products and innovative services.

More than anything, joining ManoMano presents a fantastic personal experience, where global projects and core values are underpinned by individual skills.

Our camaraderie, efficiency and employee-focused mindset (particularly important to us!) have led ManoMano to become renowned for the optimal working conditions it provides.

Have a look at our Blog : https://medium.com/manomano-tech

Job Description

The Pre-Sales team mission is to exceed customer expectations  when shopping on ManoMano by providing meaningful, human and tailored advice offered by our unique community of DIY experts. 

Your mission will be to ensure that the full suite of pre-sales programs innovate and grow fast while ensuring profitability. You will need to develop a transversal overview of the pre-sales operations, economics and organizational context, in order to ensure the right development of the activity. You will also drive transversal projects that improve our advisor experience across markets including engagement, payment, onboarding or recruitment.  

Your missions:

- Optimize processes and ensure best practices are implemented across countries 

- Improve the experience of our advisors through better monitoring, tools and reporting

- Lead the implementation of transversal innovations on pre-sales 

- Be the main point of contact for the Product team concerning new feature implementations

- Ensure we have the right level of analysis and liaise with data team for reporting 

- Track, analyze and help to optimize the activity P&L  

Profile searched: 

- Analytical background: Economics, Business, quantitative sciences or engineering 

- At least 2 years of project management experience, ideally in high growth start-up or tech company 

- Previous experience in sales, operations, customer service, or community management 

- Excellent communicator, both verbally and written with exceptional interpersonal skills 

- Strong problem solving skills: capable of asking the right questions and gathering the needed data to answer them

- French and advanced level of English are required 

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75017)