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Product Manager - Pro Support (W/M)

  • Contract Type: Full-Time
  • Location: Paris, France (75017)

About

Launched in 2013 and following 8 years of strong growth, French Home Improvement tech company ManoMano seems unstoppable!

Thanks to the success of our fundraising (300 million euros so far), we now have more than 530 Manas & Manos located across our 3 offices: Paris, Bordeaux and Barcelona.

Our business platforms are represented in 6 countries: France, Belgium, Italy, Spain, UK and Germany. They carry over 4 million products and work with more than 3,000 sellers highly selected.

Proud to be part of the Next 40 since 2019 (Top 40 French startups), we have the objective to reinvent the Home Improvement experience by providing customers a one stop shop solution for easy access to online tips, products and innovative services.

More than anything, joining ManoMano presents a fantastic personal experience, where global projects and core values are underpinned by individual skills.

Our camaraderie, efficiency and employee-focused mindset (particularly important to us!) have led ManoMano to become renowned for the optimal working conditions it provides.

Have a look at our Blog : https://medium.com/manomano-tech

Job Description

The Product organization is divided into 4 Tribes: 

SELLERS: Provide the best experience to our sellers to grow their business (main KPI: seller revenues)

VISITORS: Help customer discover what they need (main KPI: Add to cart rate)

BUYERS: Offer the most seamless and reassuring buying (main KPI: NPS and Funnel Conversion Rate)

ACCELERATE: Transform the DIY marketplace to help construction entrepreneur to run their business (main KPI: B2B repurchase rate)

Each tribe includes several Feature Teams. 

→ The open position of Product Manager - Pro Support is in the Accelerate tribe.

Product Management role at ManoMano

As Product Manager - Pro Support, you will be responsible for the support tools and channels that enable our Pro customers to reach the B2B sales team or get autonomous advice before purchase. On one hand, you will help to increase the revenue generated by the sales team and on the other hand, you will help our Pro customer to get expertise and help to purchase. This is a new Feature Team in the Accelerate Tribe. The position is based in Paris but the engineers will be based in Barcelona. 

The role reports to the Senior Lead Product Manager.

Your main missions will consist in 

1- Product discovery

Master the problem space of your feature team through a deep knowledge of your users pain points and needs through qualitative research (assisted by our user research department) or quantitative data (NPS results, Customer Effort Score verbatims)

2- Product strategy

- Build and nurture the product vision, based on the data you gathered (from users, your team, data analysis, competitors, user research…)

- Turn that into a strategy and a well-thought roadmap: you will make sure that we’re building the right features

- Make sure your team / stakeholders understand and embrace it through your engaging communication 

- Integrate your group product strategy within the company strategy

3- Product delivery

- Ensure the correct delivery of your feature team (pace of delivery, quality of delivery) Animate demos of your team to foster a continuous improvement culture

- Be obsessed by the impact of the features you ship through A/B testing, behavior data, etc. and generate insights about your product (with user researchers’ help)

- Communicate in a timely manner with your Senior Lead Product Manager about important information, alerts, etc. Ask for help everytime you need it, and be a fast learner

Expected profile

- You have a doer mindset and an Engineering or Business School degree. You thrive in a startup environment growing (fast). 

- You have worked for a B2B product (SaaS) with a sales team.

- You have intuition and empathy, towards the users of your features, towards your colleagues.

- You handle ambiguity, complexity and interdependencies in an organized, prioritized and structured way. You have excellent judgment and thoughtfulness about the dynamics of a product ecosystem. You are passionate about it. 

- You have great communication skills

- We often say about you that you’re an analytical and “customer centric” person. You believe that data should help drive your product strategy.

- You are kind, thoughtful and have a natural ability to get things done. You qualify as an “achiever”. 

- You proved to be a successful PM on a single Feature Team and you managed to leverage your FT do most of the operational job of the Scrum process. 

- Your English and French are perfect.

Bonus points:

- You have already worked in an ecommerce company, started your own company or know at least the marketplace/platform model

- You love DIY and want to profoundly play a role in the reinvention of this market

Interview Process

1/ Phone interview with a Talent Recruiter

2/ In-Person interview with the Senior Lead Product Manager 

3/ In-Person interview with an IT Lead / Senior Engineering Manager

4/ In-Person interview with a UX designer and/or a business owner

What we offer at ManoMano

  • Fast growing start-up environment
  • International & agile company 
  • 2 days per week work from home
  • Sponsorings to external conferences - organisation of internal and external Meetups
  • Crafternoons every Thursday afternoon (share your knowledges, learn from others)
  • Amazing work environment in Paris 17th, Barcelona & Bordeaux
  • Mac, PC or Linux: it’s up to you!
  • Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75017)