Seller Operations

Reporting Analyst - Support Operations

  • Type de contrat : Stage (6 mois)
  • Lieu : Paris, France (75017)

À propos

ManoMano is a French company which was launched by Philippe de Chanville and Christian Raisson in 2013, and has since expanded to serve customers across 6 countries (France, Belgium, Italy, Spain, UK and Germany). Just six years after launching our business and after successfully raising 235 million euros in 2019/2020, our staff numbers have tripled, and there are now 450 ‘Manos and Manas’ working here. Care to join us?
We have made it our mission to radically reshape DIYing by offering our customers easy access to online tips, tricks, products and services. We currently carry over 4 million products on our website, and work hand in hand with some 2,200 sellers.

In 2016 we received the IMC Gold Award for e-commerce, as well as EGB’s Innovation prize, and were also invited to join Google’s VIP Scale-Up programme (top 10 French start-ups). We were recently dubbed a “French Unicorn in the making” by Forbes, and as such we are looking for bold, talented individuals to help take our company to new heights!
Joining us is above all a personal experience, one in which a global project and core values are underpinned by individual skills. Our camaraderie, efficiency and employee-focused mindset (which is particularly important to us!) have led to our company becoming renowned for the optimal working conditions we provide: in fact, we are among the top 5 French companies with the best work-life balance!

Descriptif du poste

ManoMano’s priority is to deliver excellent Customer Experience and aim to become a leader in this area. To reach this objective, we seek to deliver an irreproachable service, particularly thanks to an innovative and optimized Customer and Seller Support.

Inside the ‘Customer Service & Seller Support Operations’ team, the Quality team is transversal to the organization. Our role is to build develop efficient processes, measure performance and optimize customer satisfaction and resolution time.
The Reporting analyst will be in charge of building efficient and innovative reporting, develop alert mechanisms and train teams in the use of performance reporting tools.

Your main tasks will include:

  • Reporting creation, automation and improvement
  • Development of alert mechanisms
  • Team training on data and general analytics support
  • Transversal projects (Tools, Productivity…)

Profil recherché

  • Engineering or Business school student and / or analytics background, bac + 5 or equivalent
  • First experience in an analytical role is a plus
  • A strong analytical & detail-oriented mindset
  • A creative mindset to identify solutions & shortcuts
  • The capacity to design automated tools
  • High Excel level and/or Mastering (or willingness to master) SQL

Informations complémentaires

  • Type de contrat : Stage (6 mois)
  • Lieu : Paris, France (75017)
  • Niveau d'études : Bac +4