Back

Product

Senior User Researcher - BtoB (W/M)

  • Contract Type: Full-Time
  • Location: Paris, France (75017)

About

Launched in 2013 and following 8 years of strong growth, French Home Improvement tech company ManoMano seems unstoppable!

Thanks to the success of our fundraising (300 million euros so far), we now have more than 530 Manas & Manos located across our 3 offices: Paris, Bordeaux and Barcelona.

Our business platforms are represented in 6 countries: France, Belgium, Italy, Spain, UK and Germany. They carry over 4 million products and work with more than 3,000 sellers highly selected.

Proud to be part of the Next 40 since 2019 (Top 40 French startups), we have the objective to reinvent the Home Improvement experience by providing customers a one stop shop solution for easy access to online tips, products and innovative services.

More than anything, joining ManoMano presents a fantastic personal experience, where global projects and core values are underpinned by individual skills.

Our camaraderie, efficiency and employee-focused mindset (particularly important to us!) have led ManoMano to become renowned for the optimal working conditions it provides.

Have a look at our Blog : https://medium.com/manomano-tech

Job Description

Context

The Experience Design team is part of the Tech department at ManoMano, together with Product and IT teams.

Currently, almost 15 designers and 3 user researchers are working together in order to design and deliver best-in-class products & services to our users & customers, and support business growth ambitions.

We are looking for a Senior User Researcher to join the Experience Design team and work on our e-commerce platform for our Pros users & customers (BtB).

The ideal candidate will have proven experience expanding, leading, and implementing UR processes & culture in order to support a user and customer centric mindset. Additionally, the candidate will possess an exceptional ability to collaborate across large teams and influence stakeholders’ strategy with high impactful insights.

This role reports to the Head of Design.

As Senior User Researcher you will

- Responsible for designing and conducting user research and identifying the best method based on research goals and resources.

- Responsible for planning, recruiting and moderating research for both generative and evaluative research.

- Responsible for understanding the users’ and customers’ needs and how to best improve their experiences, by interacting with them regularly through approaches such as interviews, benchmarks, A/B testing...

- A demonstrated ability to analyze and summarize all the material gathered during research into impactful and actionable user insights and recommendations.

- Responsible for analyzing and triangulating qualitative and quantitative data in order to generate strategic and tactical insights along with actionable recommendations that drive product design improvements and business innovation.

- Contribute to design expertise by actively participating in various product discussion sessions with the UX designers, Product directors and Business owners.

- A demonstrated ability to find compelling and creative ways of evangelizing insights discovered from your research efforts as well as evangelizing the best research methods.

Requirements

- 5+ years of experience as a User Researcher, UX researcher or similar role.

- A demonstrated ability to communicate User knowledge and insights and to align vision with internal stakeholders and an intended market

- A good ability to facilitate the collection of user and customer experience metrics in the course of collaboration with different product & business departments

- Extensive experience conducting co-design sessions with users and managing asynchronous user tests.

- Exceptional communication skills that will enable you to relay complex information in a simple, clear, and concise manner to stakeholders. - These communication skills have to be excellent in both verbal and written form.

- Familiarity with UX design & service design methodologies 

- Background in social sciences, cognitive science is a plus

About you

- Full of empathy for users

- A self-starter who’s problem-oriented, strategic, passionate and thoughtful about their work

- Be able to manage multiple simultaneous projects with ease, a drive to take initiative beyond your normal dutie; strong listening, organizational, and analytical skills; and a will and capacity to constantly learn new and developing research methods and analyses.

- Eager to be part of a fun, fast-paced environment in a hyper-growth context

- Ability to challenge the status quo and envision innovative ways to look for problems

- A joy to work with

What we offer at ManoMano

  • Fast growing start-up environment
  • International & agile company 
  • 2 days per week work from home
  • Sponsorings to external conferences - organisation of internal and external Meetups
  • Crafternoons every Thursday afternoon (share your knowledges, learn from others)
  • Amazing work environment in Paris 17th, Barcelona & Bordeaux
  • Mac, PC or Linux: it’s up to you!
  • Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75017)
    • Experience: > 5 years