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Seller Operations

Technical Account Manager Italy (M/W)

  • Contract Type: Full-Time
  • Location: Paris, France (75017)

About

ManoMano is a French company which was launched by Philippe de Chanville and Christian Raisson in 2013, and has since expanded to serve customers across 6 countries (France, Belgium, Italy, Spain, UK and Germany). Just six years after launching our business and after successfully raising 235 million euros in 2019/2020, our staff numbers have tripled, and there are now 450 ‘Manos and Manas’ working here. Care to join us?
We have made it our mission to radically reshape DIYing by offering our customers easy access to online tips, tricks, products and services. We currently carry over 4 million products on our website, and work hand in hand with some 2,200 sellers.

In 2016 we received the IMC Gold Award for e-commerce, as well as EGB’s Innovation prize, and were also invited to join Google’s VIP Scale-Up programme (top 10 French start-ups). We were recently dubbed a “French Unicorn in the making” by Forbes, and as such we are looking for bold, talented individuals to help take our company to new heights!
Joining us is above all a personal experience, one in which a global project and core values are underpinned by individual skills. Our camaraderie, efficiency and employee-focused mindset (which is particularly important to us!) have led to our company becoming renowned for the optimal working conditions we provide: in fact, we are among the top 5 French companies with the best work-life balance!

Job Description

As part of the Technical Account Management team, and working directly for Lead Technical Account Management, you will play a key role in the organization, working within a service that is essential to the growth of ManoMano. Your role will involve providing daily support to our sellers, in terms of both integration in the company and any operational issues that may arise. Thanks to you, they'll be able to use the ManoMano ecosystem efficiently and serve our customers in the best possible way.

Your missions will involve:

Assisting new sellers joining the ManoMano platform :

  • Providing guidance to our Business Developers with any integration issues during pre-sales;
  • Integrating and configuring our partner catalogues on various ManoMano platforms in accordance with technical specifications;
  • Defining and configuring carrier pricing details;
  • Dealing with any technical and seller issues that may arise during the start of product launch.

Supporting our sellers with their day-to-day operational issues :

  • Understanding their issues and coming up with ideas for resolution;
  • Helping our sellers develop their business activities on ManoMano;
  • Identifying technical problems related to the ManoMano ecosystem and communicating them back to our product team in a clear and concise way.

Contributing to the optimization of our internal processes to increase on-going efficiency :

  • Continuously nurturing and building up our internal knowledge base;
  • Contributing to the creation and optimization of the team's tools and processes.

Preferred Experience

  • A minimum of one year in a position involving customer contact;
  • Ability to speak English with colleagues and sellers;
  • Native/Bilingual in Italian;
  • 100% customer-oriented and seller-oriented;
  • Independent and flexible (capable of working in an ever-changing environment);
  • Curious with a strong desire to learn;
  • Team spirit and excellent relationship skills.

What's more, if you are someone who:

  • Enjoys testing and trying out new solutions in the work you do
  • Enjoys "getting your hands dirty" (what is called a "Doer" at ManoMano)
  • Is totally at ease with numbers and technology
  • Is thorough and meticulous
  • Loves new technologies and e-commerce
  • Excel?! People call you when there's a problem
  • Has already heard of REST API - that would be a major bonus!

WHAT MANOMANO HAS TO OFFER :

  • An exciting challenge that involves scaling up to become the next French unicorn;
  • An immersion in the world of e-commerce and on-line marketplaces;
  • An Agile & International Environment (France, Belgium, Italy, Spain, UK, Germany) with brilliant and friendly colleagues;
  • The ability to work from home one day a week;
  • 7 weeks of paid holidays per year, meal vouchers card, health insurance, transportation;
  • Work-life balance.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75017)
  • Education Level: Bachelor's Degree
  • Experience: > 1 year
  • Occasional remote authorized