Transport Strategic Contract Manager (M/W)

  • Contract Type: Full-Time
  • Location: Paris, France (75017)


ManoMano is a French company which was launched by Philippe de Chanville and Christian Raisson in 2013, and has since expanded to serve customers across 6 countries (France, Belgium, Italy, Spain, UK and Germany). Just six years after launching our business and after successfully raising 235 million euros in 2019/2020, our staff numbers have tripled, and there are now 450 ‘Manos and Manas’ working here. Care to join us?
We have made it our mission to radically reshape DIYing by offering our customers easy access to online tips, tricks, products and services. We currently carry over 4 million products on our website, and work hand in hand with some 2,200 sellers.

In 2016 we received the IMC Gold Award for e-commerce, as well as EGB’s Innovation prize, and were also invited to join Google’s VIP Scale-Up programme (top 10 French start-ups). We were recently dubbed a “French Unicorn in the making” by Forbes, and as such we are looking for bold, talented individuals to help take our company to new heights!
Joining us is above all a personal experience, one in which a global project and core values are underpinned by individual skills. Our camaraderie, efficiency and employee-focused mindset (which is particularly important to us!) have led to our company becoming renowned for the optimal working conditions we provide: in fact, we are among the top 5 French companies with the best work-life balance!

Job Description

As a real strategic growth driver, ManoMano is now building and speeding up its logistics and transport activities in France and in Europe. We wants to ease sellers’ operations. We are offering transport master contracts and innovative transport solutions to our sellers in order to create the best delivery experience for our beloved customers.

For this purpose, we are looking for a talented Transport Strategic Contract Manager to help us grow our Transport team. You will take over the partnership with top carriers and manage the onboarding and seller support for transport master contracts. From the onboarding to the invoicing, you will be in charge of the management of carriers and sellers account to offer our customers an exceptional delivery experience.
Your work will have a considerable impact on ManoMano’s growth.

Your missions

Formalize Transport Master Contract Standard

  • Build tripartite transport master contracts
  • Define billing process
  • Define customer service process
  • Design onboarding chart & communication support
  • Build commercial dashboard

Communicate Transport Master Contract

  • Provide commercial information to sellers
  • Integrate master contract to newsletter
  • Collaborate with sourcing and quality team to define onboarding priorities
  • Define a commercial approach to deploy massively and fastly

Onboard Sellers

  • Support chart and contract signature
  • Provide 1 month extra care

Sellers Support

  • Manage sellers billing monthly : update & monitor P&L, manage invoicing, reconciliation & damages
  • Performance review : create dashboard, organize steering committee with top carriers
  • Strategy : identify solutions to make our master contract more attractive to sellers, identify new transport needs from our sellers
  • Project Management : integrate ManoMano tools to contract management, automatize sellers invoicing, explore relevance of new tools

Preferred Experience

  • Project Management skills
  • Excellent commercial skills
  • Keen to handle administrative tasks
  • Analytical skills required
  • Autonomous, business driven, strong rigour in the workplace
  • Curious and passionate about innovation in Ecommerce/Marketplace
  • Fluency in English. French, German, Italian or Spanish is a plus

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75017)
  • Education Level: Master's Degree
  • Experience: > 3 years
  • Occasional remote authorized